Under the national Australian Consumer Law (ACL) which covers fair trading and consumer protection, you are entitled to a refund, replacement or credit from WSE Trading if a product fails to meet one of the automatic consumer guarantees which are provided for under the ACL; this includes –
· The product is faulty or of unacceptable quality
· The product does not do what it is meant to
· The product does not match the product description
Please note, this consumer guarantee will not apply if –
· The product has been used in a way for which it is not intended or has become damaged as a result of incorrect use
· The product has been mistreated or abused in any way
· You have received the product ordered but have changed your mind
· You were made aware of any fault before the product was purchased
We will require proof of purchase if you wish to claim a refund, replacement or credit from WSE Trading. If required, the product will need to be returned (at buyer’s cost) to either WSE Trading or directly to one of our suppliers for inspection.
Where a product being returned is found to be faulty, if the product is being replaced, we will ship the replacement item at our cost to you.
Products returned for refund, exchange or credit must be received within 30 business days from the date of purchase receipt and are subject to the following requirements:
· Products must be returned in a clean condition and where possible returned with original packaging. If you need to return a product due to an incorrect purchase (such as wrong size or colour ordered), the returning product must be in new, unopened condition and must not be soiled, damaged or used.
· Customers are responsible for the freight cost of returning an item (unless due to an error by us or one of our suppliers).
· All returns must include your name, address, contact number and copy of purchase receipt.
Please email us at email@example.com if you require assistance with any product purchases or return requests. We can only accept returns if we have been contacted first and advise you on how to proceed with returning the product.
WSE Trading also stands behind all stated product warranties. If your product requires warranty service, please contact us at firstname.lastname@example.org .
We will then provide details of where to return the product. Customers are responsible for the freight cost, but we cover the cost of shipping the replaced/repaired product back to you.
** Please be aware, WSE Trading is not liable/responsible for products being returned which may be lost or damaged in transit. It is recommended to take out insurance when returning any product to us or one of our suppliers.
We want you to be happy with your purchase of pet products or garden products. If you have any questions about your product purchase, please just let us know. We are here to help.